NHS Shared Business Services


ADI Health are pleased to confirm that we are an approved organisation on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communications & Engagement Solutions framework. 

MyPathway is available to access via an NHS Shared Business Services framework agreement. The purpose of the Patient/Citizen Communications & Engagement Solutions Framework is to improve communication with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed.

“The coronavirus pandemic has added to the complexity of patient appointments and waiting lists. Our Patient/Citizen Communications & Engagement Solutions framework is designed to respond to the need within the NHS for better pre and post appointment communications, to reduce the backlog of urgent appointments and improve the patient journey, pathway and care.”

Adam Nickerson senior category manager of digital and IT at NHS SBS

The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to improve patient satisfaction.

Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience. The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.

The NHS SBS framework for Patient/Citizen Communications & Engagement Solutions supports the NHS Long Term Plan for digitisation.