MyPathway User Help & Support

MyPathway is a digital support tool to help you feel empowered in your healthcare. You have been invited to register for MyPathway to support you through your healthcare journey.

We have provided support information to the most frequently asked MyPathway technical support questions below:

Support with other Technical Queries

If your issue or question is not covered above and you require further technical support, please email: and provide the following information as this will help the support team to resolve your issue more quickly:

  • Explain the nature of the problem
  • Include a screenshot/s of the problem (if possible)
  • Confirm what device you are using to access MyPathway (phone/tablet/computer/laptop)
  • Confirm whether you are using the web app or the phone app
  • If you are using the web app: confirm what internet browser you are using
  • If you are using the phone app: confirm what operating system you are using

We are extremely busy, however we aim to provide a response within 2 working days.

Or alternatively please call our support line: +44 (0) 3303 211 291