Appointment Management

Appointment Management allows patients to see their appointments on their timeline, they receive reminders and relevant information regarding their appointment.

Benefits of Appointment Management

Improves DNA and therefore service provider efficiency 

Reduced admin involved as all information is presented within the app

Patient better informed about nature of appointment, resulting in a more effective appointment

Potential to save NHS money in wasted appointments

How does it work?

Patient List Upload

The patient list is uploaded into the clinical portal. This can be a specific patient list or an entire patient cohort.

Mass Communication

Communication to register for MyPathway is sent to patient(s) via email, SMS or letter.


The patient registers for MyPathway via web browser or they can download the MyPathway app. Registering for MyPathway takes approx. 1 minute.

Welcome to MyPathway

The patient receives a Welcome to MyPathway personalised message.


Patients are sent a questionnaire about their condition, for clinicians to review in the clinical portal.

Appointment Information

Patients can view their appointment on the MyPathway timeline and receive reminders via push notifications about their appointment.

How Appointment Management can be implemented within your service

Musculoskeletal Outpatients

Musculoskeletal outpatients

Through the MyPathway app, patients are sign-posted to condition specific resources and lifestyle advice to encourage self-management whilst waiting for their appointment. Patients are asked to complete validated questionnaires digitally to help improve the efficiency of the service. All appointment information is available on the app timeline and patients receive automated appointment reminders to assist with adherence, DNA reduction and improve patient experience and engagement.

The MyPathway clinical portal enables clinicians to review questionnaire responses, send personalised messages and bespoke resources to the patient such as exercise videos, PDFs or URL links.

Request more information

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