Digital Triage

Digital triage enables your service to quickly assess patients needs and signpost them to the correct pathway for their healthcare journey.

The benefits of digital triage


A digital triage solution helps services to identify and prioritise patients, ensuring patients get the care they need, at the right time.

Reducing unnecessary travel

Digital triage can help reduce unnecessary trips to healthcare services by recommending a self-management pathway.

Saves time

Digital triage saves both clinicians and patients time. Reducing the need for face to face assessments, as patients can answer a clinically specific questionnaire remotely.

Correct course of treatment

Digital triage enables clinicians to make quick and accurate treatment referrals to the recommended healthcare professional.

How does it work?

Patient List Upload

The patient list is uploaded into the clinical portal. This can be a specific patient list or an entire patient cohort.

Mass Communication

Communication to register for MyPathway is sent to patient(s) via email, SMS or letter.


The patient registers for MyPathway via web browser or they can download the MyPathway app. Registering for MyPathway takes approx. 1 minute.

Welcome to MyPathway

The patient receives a Welcome to MyPathway personalised message.


The patient completes a questionnaire which supports the clinician to digitally triage the patient.

Digital Triage

The patient is digitally triaged and is either accepted as a patient or put on a self-care pathway, with access to resources and ongoing monitoring of their condition.

How digital triage can be implemented within your service

MyPathway Dermatology

MyPathway Dermatology enables patients to be digitally triaged, through teledermatology, patients skin conditions can be referred by the Dermatology service who then triage the patient accordingly.

Patients are either accepted into the Dermatology service or can be provided with the relevant self-care information. Patients who are self-managing their skin condition not only have access to personalised resources but they can also be sent further questionnaires to help with ongoing monitoring of their condition.

MyPathway First Contact Physio (FCP)

The First Contact Physio (FCP) pathway enables GP practice Care Navigators to refer patients directly to the physiotherapy service via MyPathway without the need for a GP appointment, enabling the patient to receive the right treatment for their condition quickly. Patients complete a questionnaire which enables the clinician to digital triage the patient. Depending on the results, the patient is either put on the musculoskeletal self-management programme or sent a link to book an initial assessment with the FCP Service and directed to self-management resources whilst waiting for their initial assessment appointment.


ASERT on MyPathway

ASERT on MyPathway provides patients with access to a more cohesive pathway of integrated services. Patients register and complete an initial assessment questionnaire. The patient is then digitally triaged by a clinician to determine which one of the two following pathways they are suitable for.

Non-acute pathway - A self-management pathway, where patients are provided with useful resources and information on what warning signs to be aware of in relation to their condition. Patients are also encouraged to set weekly goals and complete regular questionnaires which their clinicians will use to monitor their progress.

Acute pathway - Recommended for patients who require intervention and includes regular face-to-face appointments with specialists. Patients will also be provided with useful resources and information and will receive direct messages from their clinicians to help encourage self-management. Once a patient is ready to leave the acute pathway, they are invited to the non-acute pathway.

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