Customer Support

Please find below links to further support documents:

TiM on MyPathway Clinical User Guide - This document explains how to use the MyPathway Clinician Portal. The Clinician Portal is used to manage patient accounts, interact with the patients app and provide a view of the patients app pathway. Through the clinician app you can interact with patients by sending messages, questionnaires, resources and goals to the patient app.

TiM on MyPathway Admin Portal Guide - This document is for users of the Admin Portal for TiM on MyPathway. The Admin Portal is primarily for the management of staff accounts and configuration of TiM on MyPathway. It does not show clinical or sensitive personal data about patients, but owing to the administrative functions in the portal, only authorised admin staff are permitted to have logins. 

If you have any further questions please contact any of the following:

• If you have any queries regarding the content within MyPathway or any clinical related questions, please speak with your Line Manager
• For any patient, admin or clinical portal user support please email your Account Executive Team via customer.support@adi-uk.com
• For technical support please contact adi.mypathwaytechsupport@nhs.net